Canadian Pledges are all through Customs and on the way!!
9 months ago – Wed, May 08, 2024 at 08:55:08 AM

Hello Viking Warriors!

Great news for backers in Canada as all the Canadian pledges have made it through Customs as of this morning.

For the western half of the country, Canada Post received all of the pledges on Monday. We've seen some delivered yesterday with many others scheduled to be delivered today.

For the eastern half of the country, Canada Post will receive the pledges later today and you should start receiving them at your door in the next few days to a week or so depending on how far you are from Quebec. Thanks to Marc-Andre Cyr for receiving these and getting them to Canada Post for us!

At this point, most all backers have received their pledge. We have about 30 in Asia, 40 that are ROTW and a few stragglers in UK/EU/US that weren't fully paid when we processed those originally or for some reason just never arrived. We are actively working on clearing those out right now and expect to have any remaining backers shipped very soon!

Thanks for everyone's patience along the way. It took a lot longer than we expected at the start and we really appreciate your support.

We'll post another update as the final shipments are headed out (should be in the next week or two).

—The Modern Games Team

Canada Has Shipped
9 months ago – Mon, Apr 29, 2024 at 08:17:18 AM

This post is for backers only. Please visit Kickstarter.com and log in to read.

Raid is coming to Canada (finally)!!
about 1 year ago – Mon, Dec 11, 2023 at 10:57:57 AM

Hello Viking Warriors!

Fulfillment in Canada has presented far more challenges than we would have expected, but we have a plan and Raid is going to be landing on the shores of your northern country very soon!

We are going to unlock addresses for Canadian Raid backers in BackerKit one last time and give you an opportunity to update your shipping address in case it has changed. Expect an email from BackerKit today and please check your address + update if necessary in the next 2 days as we will be printing labels and packing all the Canadian rewards up later this week.

Outside of Canada, there aren't many other backers still waiting, but we will shift our focus to those of you who haven't received yours right after Canada is en route. That includes about 30 backers in Asia and a small number in others parts of the world.

We will also unlock shipping address for any non-Canadian backers who are still waiting on their rewards and send an email from BackerKit to finalize your address this week.

Thanks for your patience and Happy Holidays!

- The Modern Games Team

Raid is 92% Fulfilled
over 1 year ago – Mon, Sep 11, 2023 at 12:55:48 PM

Hello Viking Warriors!

We are long overdue for an update and apologize for that. 

The good news is that nearly all backer rewards have shipped and most of you should have Raid in hand. As the title of this update indicates—92% of backers have been fulfilled. That includes backers in the US, UK, EU, AU and NZ. 

If you are in one of the few backers in those regions that hasn't received your copy of Raid yet AND haven't already contacted us about it, please do let us know via Kickstarter messaging. We are working on resolving any remaining delivery issues over the next few weeks. If you've already contacted us, no need to reach out again just yet.

For Canadian backers, we have encountered a number of issues in our attempts to fulfill rewards up north of the US border. Our original, non-Kickstarter fulfillment partner in Canada, wasn't equipped to handle the unique needs of a Kickstarter fulfillment and we decided to shift to a new partner. Unfortunately, that didn't go as planned and we've had to start the process over again. We are in the late stages of selecting what we hope will be our final Canadian fulfillment partner and our goal is to have Raid in your hands before the end of the year (sooner ideally).

We are also exploring another path where our US fulfillment partner would prepare all of the rewards for shipment including applying the Canadian postage to the shipping boxes, pack all of the individual shipments up into bigger boxes and ship them up to someone in Canada who can drop them at Canada Post. It's not ideal to do it this way, but we are working on this solution as an alternative. 

We appreciate your patience as we work through what has turned out to be a much more complicated fulfillment process in Canada than we expected.

We are also finalizing plans to get the ROTW shipments out and in your hands before the end of the year as well. Shipping across borders is more complicated and we want to make sure we get it right as it's very expensive when mistakes are made.

Thanks again for all your support as we work to wrap up Raid fulfillment!

- the Modern Games team

Shipping Updates for Around the World
almost 2 years ago – Mon, Apr 24, 2023 at 09:53:42 AM

Hello, Viking Warriors!

Father Finian sat his quill down with a sigh and pinched the bridge of his nose. The shouting outside had only grown louder since it began, and he was beginning to think he could detect something burning.

Someone called his name. There was an urgency in the voice, not typically heard within the walls of the monastery.

Yes, he definitely smelled smoke.

Hurrying outside, he followed the short path toward the beach. There had been omens and portents in recent months: lightning strikes, high and swirling winds, failing crops. He had dismissed them all as vagaries of the weather. Brother Simon swore that a ewe on the far side of the island had birthed a two-headed lamb, but Finian hadn’t seen it for himself.

Now, as the shore darkened with strange and hairy men—seemingly disgorged from the bellies of massive sea creatures with leering grins—it was difficult to deny that the signs had been there. Two especially large specimens strode toward an already crackling fire, barked at a man tending the driftwood logs, and then turned and pointed at Father Finian.

“Well,” he muttered, “I suppose there’s no stopping them now.”

* * *

It’s time for a shipment update! 58% of backers who have completed all the necessary details for us to fulfill their pledge, have had their copy of Raid shipped out. Raid is moving, and the number of people who have the game in their eager hands is only going to go up from here.

If you live in the United States, you should already have it (with a few P.O. box-based exceptions). So if you’re a U.S. resident still awaiting your copy, please send us a message ASAP so we can troubleshoot the issue and ensure the game is delivered as it’s supposed to be.

As for the rest of the world, here’s where things stand. Please know that we update you with information once we get that information:

United Kingdom/European Union

Our expectation is that backers will receive address confirmation emails from Spiral Galaxy starting Friday, April 28. Dispatch of the games themselves will begin within the following two weeks.

Australia/New Zealand

Aetherworks reports that they’re scheduling to start shipments the week of May 8. We had hoped the date would be sooner, but they cited a “sudden and heavy staff shortage” that caused delays in their schedule.

Canada

Unfortunately, our current shipment partner is not meeting our expectations, so we are transitioning to a new partner in order to distribute Raid efficiently and as soon as possible. The good news is that the first order of business for this new partner is to focus on fulfilling Raid for Kickstarter backers.

Rest of the World

For backers not in the countries and territories listed above, we’re currently in the process of making more fulfillment arrangements. These games will ship to backers in various parts of the world from our United Kingdom warehouse, where the inventory is already waiting. We will provide an update with a more concrete timeline for these backers as soon as we have the necessary information.

So there you have it. Maybe we can start making Hot Viking Spring a thing? Anybody know how to get that trending?

Until next time!

— Ryan & the Modern Games team